Quality Guarantee

We want your project to be the very best it can be.  Our customer service representatives are here to support you in getting the products you need in a timely manner.  

Shipping

  • For in-stock items all orders are shipped within 48 hours Monday - Friday 8am - 5pm.
  • For pre-orders allow up to 14 business days for delivery.
  • Johnson Distribution uses the following carriers to deliver our products: USPS, UPS, FedEx & DHL
  • Once an order ships, Johnson Distribution will receive an email the customer with shipper name and tracking #.
  • Shipping rates are based on the weight of the order and customer delivery location. The shipping rate will be shown during checkout prior to the completion of the purchase.
  • If an item goes on back order we will ship the part of the order that is in stock. When the item becomes available we will ship the rest of the order. The customer will not be charged any additional shipping and handling for the second shipment.


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Refunds & Returns

Returned items must be in original, unused condition unless there is a manufacturer defect. Items must be returned within 30 days of purchase.

To Request a refund, please contact us at with a statement as to why you are returning your item and a customer service representative will respond within 24 hours.
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Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

We do not refund the original shipping and handling.  In a case where an item had a manufacturers defect, the item will be replaced and shipped at no additional expense.

Exchanges
Exchanges for different sizes and colors are accepted if the product you want is in stock. Return shipping for exchanges is at the expense of the customer.

Payment Policy
Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order (local pick-ups and wholesale customers only)
Cash On Delivery  (Local pick-ups only)

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Privacy Policy

We take your privacy seriously and will take every measure to protect your personal information.

Information We Collect
We only collect information needed to process your order. This includes:
*Billing Address
*Shipping Address
*Email Address
*Credit Card Information (We use PayPal e-commerce solutions to process online credit card orders.  Johnson Distribution Company, LLC does not directly receive any customer credit card information).

In addition, we collect IP address information, browser type, and Refer URL data. This data is used to prevent hacking attempts, help us know what web browsers people are using, and to find out where our visitors are coming from continuous improvement and marketing purposes.

How Information is Used
Your information is only used to process your order. We do not sell or redistribute customer information to any other party.

Security and Storage
Only order data such as billing, shipping, and order content data is stored. We do not store Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
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Customer Service
We believe in providing excellent customer service and are committed to ensuring you are pleased with your purchase.  If you have any questions or concerns, please contact us.