We want your project to be the very best it can be. Our customer service representatives are here to support you in getting the products you need in a timely manner. We also invite craft ideas and video suggestions for all those "Do It Yourselfers" out there. We will be posting monthly videos and sharing tips with our visitors.
Refunds & Returns
Returned items must be in original, unused condition unless there is a manufacturer defect. Items must be returned within 30 days of purchase.
To Request a refund, please contact us at with a statement as to why you are returning your item and a customer service representative will respond within 24 hours.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
We do not refund the original shipping and handling. In a case where an item had a manufacturers defect, the item will be replaced and shipped at no additional expense.
Exchanges for different sizes and colors are accepted if the product you want is in stock. Return shipping for exchanges is at the expense of the customer.
Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order (local pick-ups and wholesale customers only)
Cash On Delivery (Local pick-ups only)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
We take your privacy seriously and will take every measure to protect your personal information.
Information We Collect
We only collect information needed to process your order. This includes:
*Credit Card Information (We use PayPal e-commerce solutions to process online credit card orders. Johnson Distribution Company, LLC does not directly receive any customer credit card information).
In addition, we collect IP address information, browser type, and Refer URL data. This data is used to prevent hacking attempts, help us know what web browsers people are using, and to find out where our visitors are coming from continuous improvement and marketing purposes.
How Information is Used
Your information is only used to process your order. We do not sell or redistribute customer information to any other party.
Security and Storage
Only order data such as billing, shipping, and order content data is stored. We do not store Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.